bet89 Terms and Conditions

These Terms and Conditions ("Terms") apply between bet89 ("Platform", "we", or "us") and any registered or unregistered user ("you" or "user"). bet89 is an online casino and sports betting platform providing services to users in Bangladesh.

1.1 Formation of Agreement

These Terms, together with our Privacy Policy and Responsible Gaming Policy, form your complete agreement with bet89. In the event of any dispute, these Terms will take highest precedence.

1.2 Language & Interpretation

These Terms are written in Bengali. In the event of any ambiguity, bet89's interpretation shall be considered final. If any part of these Terms becomes legally unenforceable, the remaining parts shall remain fully in effect.

To create an account on bet89 and use its services, you must comply with the following conditions:

2.1 Information Provided at Registration

• You must provide accurate, complete, and up-to-date personal information.
• Creating an account using false or misleading information is strictly prohibited.
• Each individual may create only one account.

2.2 Identity Verification

bet89 reserves the right to verify a user's identity at any time. Failure to provide the required documents for verification may result in temporary or permanent suspension of the account. The identity verification process is essential to ensure the security of financial transactions.

2.3 Multiple Accounts

Creating multiple accounts under the same person's name, from the same device, or under the names of multiple members of the same household is prohibited. In case of a violation of this rule, all associated accounts may be closed and balances forfeited.

3.1 Age Requirement

Users must be at least 21 years of age to register on bet89 and participate in betting activities. Any attempt by a minor to open an account is a serious violation of these Terms and may result in legal action.

3.2 Geographical Eligibility

It is entirely the user's responsibility to comply with the laws and regulations applicable in their own area. bet89 reserves the right to restrict or discontinue services in any specific region.

3.3 Grounds for Ineligibility

• Employees of bet89 or their close family members may not register.
• Individuals previously banned by bet89 may not re-register.
• Individuals who have voluntarily self-excluded may not register during the exclusion period.

It is your responsibility to maintain the security of your account. To ensure the protection of your bet89 account, you must follow the guidelines below:

4.1 Password Management

• Use a strong password made up of a combination of letters, numbers, and special characters.
• Never share your password with any third party.
• Changing your password regularly is helpful for security.

4.2 Authorised Use

You are responsible for all activities carried out on your account. Allowing another person to use your account is prohibited. If you suspect unauthorised access to your account, notify bet89 support immediately.

4.3 SSL Protection

bet89 keeps all your personal and financial information secure through SSL encryption. Always use the official website to ensure a secure connection to our platform.

5.1 Accepted Payment Methods

bet89 currently supports the following payment methods:

• bKash — Mobile Financial Service
• Nagad — Digital Financial Service
• Rocket — Mobile Banking Service
• Bank Transfer — Major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank

5.2 Deposit Terms

• Minimum deposit: ৳100 (for each payment method).
• Once a deposit is completed, it is generally credited to the account instantly.
• The depositing account and the bet89 account must be in the same person's name.

5.3 Withdrawal Terms

• Minimum withdrawal: ৳1,000.
• Withdrawals are generally processed within 1 hour.
• Withdrawals can only be made via verified methods.
• Withdrawals may be temporarily suspended in cases of suspicious activity.

5.4 Third-Party Transactions

Depositing or withdrawing using a third party's account, credit card, or payment method is prohibited. If this rule is violated, the relevant transaction may be cancelled and the account suspended.

6.1 Welcome Bonus

bet89 offers new users a 120% bonus on the first deposit, up to ৳5,000. For example:

• On a ৳1,000 deposit you will receive a ৳1,200 bonus → total balance ৳2,200.
• On a ৳10,000 deposit you will receive a maximum bonus of ৳5,000 → total balance ৳15,000.

6.2 Wagering Requirements

Each bonus comes with an attached wagering or rollover requirement. The wagering requirement for the welcome bonus is 20 times the bonus amount. Wagering is calculated on the bonus amount only, not on the sum of deposit plus bonus.

Example: ৳1,200 bonus × 20 = ৳24,000 must be wagered before withdrawing bonus winnings.

6.3 General Bonus Terms

• Each promotion has its own applicable rules — verify the terms at the time you receive the offer.
• If abuse or manipulation of a bonus is suspected, the bonus may be cancelled.
• Each promotion must be used within a specified time period.
• bet89 reserves the right to modify or discontinue any promotion.

6.4 VIP Program

bet89 operates a three-tier VIP program:

• Bronze: Up to 0.4% cashback per week.
• Silver: Up to 0.8% cashback per week.
• Gold: Up to 1.2% cashback per week.

Progression is based on user activity and loyalty. Full details of VIP benefits at each tier are available on the relevant page.

7.1 Rules for Placing Bets

Once a bet is confirmed on bet89, it cannot be changed or cancelled, except in the case of a technical error. It is the user's responsibility to verify all information correctly before placing a bet.

7.2 Game Outcomes

All game outcomes are determined using certified Random Number Generator (RNG) technology. To ensure fair play, we use software from reputable game providers such as Pragmatic Play, PG Soft, JILI, Evolution Gaming, Spribe, and Ezugi.

7.3 Technical Issues

If a technical issue arises during a game, bet89 will review the relevant records and make a decision. In such cases, bet89's decision shall be considered final. bet89 is not liable for losses caused by internet disconnection.

7.4 Sports Markets

All rules relating to markets in the sports betting section apply. Bet funds remain pending until the result is confirmed. bet89 uses official sources to verify results.

The following activities are completely prohibited on bet89. Violating these prohibitions may result in permanent account closure and forfeiture of balance:

• Attempting to influence outcomes through fraud, deception, or dishonest means.
• Using software bots, scripts, or automated tools for betting or gaming.
• Bonus abuse or bonus hunting.
• Money laundering or conducting illegal financial activities.
• Attempting to hack, phish, or gain unauthorised access to another user's account.
• System exploitation or harmful activities against the platform.
• Harassment or offensive behaviour towards other users.
• Unauthorised use of bet89's name or identity.

bet89 takes responsible gaming very seriously. We believe that gambling is a form of entertainment, but it can lead to addiction.

9.1 Setting Limits

Users can set their own deposit limits, loss limits, and session time limits. This limit-setting feature is available from the account settings.

9.2 Self-Exclusion

Any user may apply for temporary or long-term self-exclusion at their own request. During self-exclusion, access to the account will be completely blocked. For more details, visit our Responsible Gaming page.

9.3 Minor Protection

To prevent children or minors from using this platform, parents and guardians are advised to use parental control software.

bet89 places the highest importance on the privacy of your personal information. Our Privacy Policy is an integral part of these terms and conditions.

10.1 Data Collection

Information collected during registration and use is used solely for providing services, ensuring security, and fulfilling legal obligations.

10.2 Sharing Information with Third Parties

Your personal information is not sold or shared with third parties except where required by legal obligation. Information may be provided to relevant authorities in cases involving financial fraud investigations.

10.3 Cookies

bet89 uses cookies to improve the user experience. Cookies can be managed through browser settings, though doing so may limit some functionality of the service.

bet89 reserves the right to temporarily or permanently close an account for the following reasons:

• Violation of these terms and conditions or related policies.
• Detection of fraudulent or suspicious activity.
• Failure to complete identity verification.
• Order from a court or regulatory authority.
• At the user's own request.

11.1 Account Closure Process

If a user wishes to close their account, they can contact the support team. Before closure, any pending bets must be settled and any applicable balance must be withdrawn.

11.2 Service Maintenance

The service may be temporarily unavailable due to technical maintenance or upgrades. bet89 is not responsible for disruptions of this nature.

12.1 Disclaimer

bet89 services are provided on an "as is" basis. We make no guarantees regarding the following:

• Uninterrupted or error-free service.
• Specific outcomes or profits.
• An environment free from external technical issues.

12.2 Limitation of Damages

bet89's maximum liability in any case shall not exceed the total amount you have deposited over the past three months. bet89 is not liable for indirect, incidental, or consequential damages.

12.3 Third-Party Sites

If the bet89 website contains links to third-party sites, bet89 is not responsible for the content or activities of those sites.

bet89 reserves the right to change these terms and conditions at any time. In the event of changes:

• Users will be notified before any significant changes take effect.
• Continued use of the platform after updated terms are published will be considered acceptance of the new terms.
• If you do not agree to the updated terms, you have the option to close your account.

You are advised to visit this page regularly to stay informed about the latest terms and conditions.

14.1 Support Contact

If you have any questions or concerns about these terms and conditions, please contact our support team:

• Live Chat — Available 24/7 (in Bengali and English)
• [email protected]

14.2 Complaints Process

Please submit any complaints to the support team first. The support team will review the complaint properly and provide a resolution. If you are not satisfied with the resolution, you may seek advice on further steps.

14.3 Applicable Law

These terms and conditions shall be governed in accordance with the applicable legal framework for their interpretation and enforcement. Any disputes will be addressed through friendly negotiation.