Your privacy is our responsibility at bet89

1 Introduction & Scope

bet89 ("we", "our", "platform") is an online casino and betting service operating for users in Bangladesh. Our commitment to your privacy is firm, and this Privacy Policy ("Policy") is the formal written expression of that commitment.

This Policy applies to the bet89 website, mobile version, and all associated services. By registering on our platform or using our services, you are considered to have accepted the terms of this Policy.

The terms "user" or "you" used in this Policy refer to any registered or unregistered visitor of bet89. As a safe and reliable platform, bet89 treats your information with the utmost respect and is committed to protecting it from any misuse.

2 Information We Collect

bet89 collects only the information necessary to provide services, ensure security, and meet legal obligations. The categories of information collected are as follows:

2.1 Identity Information

• Full name and date of birth (for age verification)
• National ID number or passport details
• Current address

2.2 Contact Information

• Email address
• Mobile number

2.3 Financial Information

• bKash, Nagad, or Rocket account numbers (for transaction verification)
• Bank account details (for bank transfers)
• Deposit and withdrawal history

2.4 Technical & Usage Information

• IP address and device identifier
• Browser type and operating system
• Login time and session data
• Gaming history and preferences

3 How We Collect Information

bet89 collects information through various methods, which are outlined below:

• Direct submission: Information you provide during registration forms, verification processes, and support interactions.
• Automatic collection: Technical information is collected automatically through cookies, web beacons, and log files.
• Transaction processing: Payment-related information collected during deposits or withdrawals via bKash, Nagad, Rocket, or bank transfer.
• Received from third parties: Necessary information from identity verification services or fraud prevention systems.

bet89 always collects only the minimum information required for a specific purpose. Unnecessary or excessive information is not collected.

4 How We Use Your Information

Collected information is used only for the following purposes:

4.1 Account Management & Service Delivery

Managing registration and login processes, ensuring account security, and providing a personalised experience based on your preferences.

4.2 Financial Transaction Processing

Processing deposits and withdrawals. bet89 has a minimum deposit of ৳100 and a minimum withdrawal of ৳1,000; financial information is used to process these transactions securely.

4.3 Legal & Regulatory Compliance

Complying with Anti-Money Laundering (AML) regulations, preventing fraud, and verifying age (21+).

4.4 Customer Support

Resolving your complaints or queries quickly and effectively. Contact information is used to provide bet89's 24/7 live chat and email support.

4.5 Security & Fraud Prevention

Detecting and preventing unauthorised access, fraudulent activity, and any form of misuse.

4.6 Service Improvement

Analysing user experience to continuously improve the functionality and content of the bet89 platform.

5 Data Storage & Security

bet89 uses the latest technology to protect your information. Our security measures are as follows:

• SSL Encryption: All data transfers are protected by SSL/TLS encryption, making it impossible for third parties to read the data.
• Data Encryption: Collected information is stored on servers in an encrypted state.
• Access Control: Only authorised personnel can access information, and only when required for a specific task.
• Security Audits: Regular security audits and vulnerability assessments are conducted.
• Firewall Protection: A multi-layered firewall system prevents unauthorised access.

Although bet89 makes every effort to protect your information, no data transfer over the internet is completely secure. However, we are committed to protecting your information by following industry-standard best practices.

6 Sharing Information with Third Parties

bet89 does not sell your personal information or transfer it to third parties for commercial purposes. Information may be shared in the following limited circumstances:

6.1 Service Provider Partners

Necessary information is shared with selected service providers for payment processing (bKash, Nagad, Rocket, bank transfer), identity verification, and technical infrastructure management. All such partners operate under strict confidentiality agreements.

6.2 Legal Requirements

Information may be disclosed to comply with court orders, legal investigations, or legitimate requests from regulatory authorities.

6.3 Fraud Prevention

For the purpose of notifying relevant authorities when serious fraud, money laundering, or illegal activity is detected.

6.4 Game Providers

Limited information may be shared with game providers including Pragmatic Play, Evolution Gaming, and Spribe for technical purposes, but this is limited to ensuring the gaming experience.

Outside of the above circumstances, no information will be shared with any other party without your consent.

7 Cookies & Tracking Technologies

bet89 uses cookies and similar technologies to improve your browsing experience.

7.1 Types of Cookies

• Essential cookies: Required for login sessions, security, and core functionality.
• Functional cookies: Help remember your preferences and settings.
• Analytical cookies: Used to understand how the platform is used and to improve services.

7.2 Cookie Control

You can accept or reject cookies by changing your browser settings. However, disabling essential cookies may limit some functionality of the platform.

7.3 Third-Party Tracking

bet89 does not use tracking cookies for third-party advertising networks. Our tracking is limited solely to the purpose of improving service quality.

8 Your Rights

As a bet89 user, you have the following rights:

• Right of access: The right to know what information we hold about you.
• Right to rectification: The right to request correction of inaccurate or incomplete information.
• Right to erasure: The right to request deletion of your information in certain circumstances (though this may not be possible where legal obligations apply).
• Right to restrict processing: The right to request that the use of your information be limited in certain cases.
• Right to object: The right to object to the use of your information for marketing or other specific purposes.
• Right to data portability: The right to receive your information in a structured format.

To exercise any of the above rights, email [email protected] or contact us via 24/7 live chat. bet89 will process your request within a reasonable timeframe.

9 Data Retention Period

bet89 does not retain your information beyond what is necessary. Our data retention policy is as follows:

9.1 Active Accounts

All information required to provide services is retained for as long as your account remains active.

9.2 Closed Accounts

Even after an account is closed, relevant information is retained for the required period to meet legal obligations (such as records of financial transactions).

9.3 Deletion Requests

Information that is no longer required after fulfilling legal obligations is securely deleted or anonymised.

10 Protection of Minors

bet89 is strictly for those aged 21 and above ("21+ only"). Our commitment to protecting minors:

• An age verification process is in place at the time of registration.
• We do not knowingly collect any information from individuals under the age of 21.
• If any information from a minor is collected inadvertently, it will be deleted immediately.
• If a parent or guardian believes their minor child has submitted information on bet89, please contact [email protected].

11 Policy Changes

bet89 reserves the right to amend this Privacy Policy at any time. In the event of changes:

• The updated date on this page will be changed.
• Registered users will be notified by email of any significant changes.
• Continued use of the platform after changes have been made will be considered acceptance of the new policy.

We recommend that you review this policy regularly to stay informed about the latest changes. bet89 always aims to handle your information transparently and fairly.

12 Contact

For any questions, requests, or complaints regarding this privacy policy, please contact the bet89 support team:

• Email: [email protected]
• Live Chat: Available 24/7 — support in Bengali and English

bet89 handles all privacy-related requests promptly and confidentially. Ensuring the security of your information is our highest priority.